How does monthly billing work?
Subscriptions bill on the interval shown at checkout (for example monthly). Each successful charge extends access for that period. Taxes or fees may display as “TBD” or included depending on the product and gateway—see the checkout summary before you pay.
How do I cancel a subscription?
Use https://dev.cyberstudios.online/account/subscriptions or the controls linked from My Account, or ask support to cancel for you. You can usually cancel any time; access continues until the end of the period you already paid for unless we say otherwise on the product page.
Will I be notified before renewal?
We send email notices where we have configured them—for example upcoming renewal or failed payment. Keep your account email current and check spam folders. Critical billing changes are also described in our policies.
What happens if a payment fails?
The payment provider will normally show an error and leave the order unpaid. For stored subscriptions, failed charges may put the subscription into a past-due or suspended state until you update payment or we cancel after notice. You can sometimes retry payment from the order screen when that button is available.
What hosting plans do you offer?
Exact plans depend on what we have published in the Bazaar or agreed in a quote. We offer website hosting and related infrastructure; for sizing (shared vs VPS) open a ticket or use Contact with your traffic and software stack.
How do I register a domain?
If domain registration is available in your flow, complete it from your account tools or the product you purchased. Otherwise email support with the desired domain—we confirm availability, ZAR pricing, and any auth/EPP codes needed for transfers.
What is included in a website audit?
Audits typically cover performance, basic security hygiene, site structure, and SEO-relevant factors, with a prioritized list of findings. Implementation of fixes is usually quoted separately unless a package explicitly includes remediation hours.
Do you build games for clients?
No. We develop and publish our own indie games. Client work is focused on hosting, domains, VPS, websites, software, mobile apps, audits, and SEO—not commissioned game development.
How long does website or app development take?
Timelines depend on scope—discovery, design, build, QA, and launch. Small brochure sites differ from e-commerce or custom apps. We quote milestones in writing; expect anything from a few weeks for tight scopes to longer for large builds. Rush work may cost more or queue behind existing commitments.
Can I get a refund on a digital service?
For hosting, VPS, and domains we generally do not refund after provisioning unless we failed to deliver the service or another remedy applies—read the Returns & Refund Policy. For downloadable games or keys, refunds are limited after access; defective products may still qualify under consumer law.
What is your refund policy for subscriptions?
You may cancel anytime, but we do not refund the current billing period on a pro-rata basis when you cancel mid-cycle unless our policy or the law requires otherwise. See Returns & Refund Policy section on subscriptions.
How do I dispute a charge?
Open a support ticket from My Account → Support (or https://dev.cyberstudios.online/customer/support/create) with your order reference, date, amount, and why you believe the charge is wrong. We review before any chargeback—chargebacks may lock your account until resolved. For Google Play app purchases, Google’s dispute flow applies first.