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Information center

FAQ

e.g. account access, billing questions

How do I browse and purchase a service?

Open the Bazaar at https://dev.cyberstudios.online/bazaar. Use search, category links (for example Web & services), or filters to find a product. Open a product page, choose quantity or options if shown, then Add to cart. Some complex scopes may be sold via a quote first—use Contact if you do not see what you need listed.

How do I complete checkout?

You need a customer account with email verified and two-factor authentication (2FA) set up. Add items to the cart at https://dev.cyberstudios.online/bazaar/cart, then go to Checkout (https://dev.cyberstudios.online/bazaar/checkout). Review items, apply a coupon if you have one, choose shipping when physical goods are in the cart, pick PayPal or Yoco, and click Continue to payment to finish on the provider’s secure page.

What payment methods are accepted?

At checkout you can pay with PayPal or Yoco (what appears may depend on configuration). Prices are normally shown in ZAR. Cards are processed by the payment provider—we do not store your full card number on our servers.

How do I access my purchase after checkout?

After payment succeeds, sign in and open My Account (https://dev.cyberstudios.online/customer/my-account). Under Commerce you will find Orders; open an order for line items and status. Digital downloads use Downloads at https://dev.cyberstudios.online/account/downloads where applicable. Licence keys and entitlement status appear under Licenses & keys at https://dev.cyberstudios.online/account/licenses (keys may be masked on screen).

Can I buy multiple services in one order?

Yes. The cart supports multiple products and quantities in a single checkout, subject to stock rules for physical items. Subscriptions and digital items can sit in the same cart when the checkout rules allow it.

How do I create an account?

Use Register from the site authentication pages (https://dev.cyberstudios.online/register unless your theme links elsewhere). You will use this account for checkout, orders, and support. Customers may need the customer role and completed security steps before checkout.

How do I reset my password?

From the login screen choose Forgot password (typically https://dev.cyberstudios.online/password/reset or the link your theme shows). Enter your email and follow the reset link. If you use 2FA, you will still need your second factor after the password changes.

Where can I view my orders and invoices?

Go to My Account → Commerce for orders, and Billing for invoice-related items where enabled. You can also open https://dev.cyberstudios.online/account/orders for the order list and each order’s detail page; many orders offer Download invoice or receipt where configured. A guest-style track order link may be available if we issued a tracking token with your confirmation email.

How do I update my billing details?

Use My Account → Billing (and related profile fields) to keep contact and billing references up to date. For payment method changes, new checkouts use PayPal or Yoco each time—stored cards are managed inside those wallets or portals, not on our site.

What is a personal vs commercial license?

See our License Policy for the full text. In short: a personal licence is for your own non-business use (and similar hobby use). A commercial licence covers business use within the seat or revenue limits stated at purchase. The product page or checkout line always wins if it says something more specific.

How do I view my active licenses?

Open https://dev.cyberstudios.online/account/licenses while signed in. You will see status, activation counts, and a masked view of keys. Use your order confirmation or the app’s licence screen where “Reveal” or activation is supported.

Can I transfer a license to another person or project?

Unless the product explicitly sold multi-seat or transferable rights, licences are for you personally and are not for resale or hand-off to another person or company. If you need a different organisation covered, purchase the correct tier or ask us for a written exception before you buy.

What happens when my subscription license expires?

Subscription products stay active while billing succeeds. If a period ends or payment fails, access to subscription features typically stops at the end of the paid window (see Returns & Refund Policy). Check https://dev.cyberstudios.online/account/subscriptions for current subscription status.

How does monthly billing work?

Subscriptions bill on the interval shown at checkout (for example monthly). Each successful charge extends access for that period. Taxes or fees may display as “TBD” or included depending on the product and gateway—see the checkout summary before you pay.

How do I cancel a subscription?

Use https://dev.cyberstudios.online/account/subscriptions or the controls linked from My Account, or ask support to cancel for you. You can usually cancel any time; access continues until the end of the period you already paid for unless we say otherwise on the product page.

Will I be notified before renewal?

We send email notices where we have configured them—for example upcoming renewal or failed payment. Keep your account email current and check spam folders. Critical billing changes are also described in our policies.

What happens if a payment fails?

The payment provider will normally show an error and leave the order unpaid. For stored subscriptions, failed charges may put the subscription into a past-due or suspended state until you update payment or we cancel after notice. You can sometimes retry payment from the order screen when that button is available.

What hosting plans do you offer?

Exact plans depend on what we have published in the Bazaar or agreed in a quote. We offer website hosting and related infrastructure; for sizing (shared vs VPS) open a ticket or use Contact with your traffic and software stack.

How do I register a domain?

If domain registration is available in your flow, complete it from your account tools or the product you purchased. Otherwise email support with the desired domain—we confirm availability, ZAR pricing, and any auth/EPP codes needed for transfers.

What is included in a website audit?

Audits typically cover performance, basic security hygiene, site structure, and SEO-relevant factors, with a prioritized list of findings. Implementation of fixes is usually quoted separately unless a package explicitly includes remediation hours.

Do you build games for clients?

No. We develop and publish our own indie games. Client work is focused on hosting, domains, VPS, websites, software, mobile apps, audits, and SEO—not commissioned game development.

How long does website or app development take?

Timelines depend on scope—discovery, design, build, QA, and launch. Small brochure sites differ from e-commerce or custom apps. We quote milestones in writing; expect anything from a few weeks for tight scopes to longer for large builds. Rush work may cost more or queue behind existing commitments.

Can I get a refund on a digital service?

For hosting, VPS, and domains we generally do not refund after provisioning unless we failed to deliver the service or another remedy applies—read the Returns & Refund Policy. For downloadable games or keys, refunds are limited after access; defective products may still qualify under consumer law.

What is your refund policy for subscriptions?

You may cancel anytime, but we do not refund the current billing period on a pro-rata basis when you cancel mid-cycle unless our policy or the law requires otherwise. See Returns & Refund Policy section on subscriptions.

How do I dispute a charge?

Open a support ticket from My Account → Support (or https://dev.cyberstudios.online/customer/support/create) with your order reference, date, amount, and why you believe the charge is wrong. We review before any chargeback—chargebacks may lock your account until resolved. For Google Play app purchases, Google’s dispute flow applies first.

Cannot find an answer? Contact our support.

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